Privacy Policy and Terms and Conditions
Effective Date: May 1, 2026
Epoxy Creations ("we," "us," or "our") is committed to protecting your privacy and safeguarding your personal and project-related information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, receive SMS text messages, engage our custom epoxy installation services, or otherwise interact with us.
If you have questions about this Policy, please contact us at the details provided at the end.
1. Information We Collect
We collect information necessary to provide high-quality surface transformations:
A. Information You Provide Directly
- Contact Details: Name, email, phone number, and installation address.
- Project Information: Countertop dimensions, current material types, color preferences, and photos of the installation area.
- Payment Data: Billing address and payment details processed via secure third-party providers.
B. Information Collected Automatically
- Website Usage Data: IP address, browser type, and pages visited via cookies to improve our gallery and user experience.
- Lead Generation: Information submitted via "Schedule a Consultation" form.
2. How We Use Your Information
We use your information to:
- Provide accurate quotes and perform epoxy installations (e.g., scheduling, site prep, and finishing).
- Communicate project updates, care instructions, and invoices.
- Comply with local business regulations and tax obligations.
- Showcase completed work (we will only use photos of your finished countertops for marketing with your verbal or written permission).
We do not sell your personal information to third parties.
3. How We Share Your Information
We share information only as necessary for your project:
- Service Providers: Secure third parties such as payment processors (e.g., Square/Stripe) or CRM tools used for scheduling.
- Legal Reasons: To comply with laws, subpoenas, or to protect our business rights.
- Business Transfers: In the event of a merger or sale of the business.
4. Data Security
We implement reasonable safeguards to protect your data:
- Encryption: Data handled through our website is encrypted in transit.
- Secure Storage: Digital files and project photos are stored on secure cloud platforms.
- On-Site Safety: We treat your physical property and personal information with the highest level of professional care during the installation process.
5. Your Rights and Choices
- Access/Correction: You may request to update your contact or project information at any time.
- Opt-Out: You may opt out of any non-essential communications.
- Cookies: Manage preferences via your browser settings.
6. Data Retention
We retain project records (including measurements and color formulas) for as long as needed for warranty support, future repairs, or legal compliance.
7. Children's Privacy
Our services are for homeowners and business owners. We do not knowingly collect information from individuals under 18.
8. SMS Messaging Policy
Epoxy Creations respects your privacy. By opting into our SMS messaging, you agree to the following:
- Data Collection: We collect your name and phone number via our quote forms or contact requests.
- Usage: We use SMS solely for project logistics (arrival times, curing status, and appointment reminders).
- Message Frequency: Messages are recurring; frequency varies based on project stage.
- Rates: MESSAGE AND DATA RATES MAY APPLY depending on your mobile carrier.
- Opt-Out: Text STOP or CANCEL at any time to unsubscribe. A final confirmation text will be sent.
- Non-Sharing: Mobile opt-in data is never shared with third parties for marketing purposes.
9. Changes to This Policy
We may update this Policy to reflect changes in our services. Continued engagement with our services after updates constitutes acceptance of the new terms.
10. Contact Us
For questions or service requests:
Epoxy Creations
Omaha, NE 68130
Email: admin@epoxycreationsne.com
Phone: 402-207-8501